Privacy Policy

Privacy Policy
Last updated: April 23, 2025

Introduction
HelloSM (“we”, “our”, or “us”) values your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal data through our website and services (referred to as the “Platform”). By accessing or using the Platform, you agree to this policy and our Terms of Use.

Please note: We operate exclusively within India. Our services and data practices are governed by Indian laws and your data is stored and processed within India.

1. Information we collect
We collect and process your data when you:

– Register or fill out a form on our Platform
– Purchase or enroll in our training services
– Communicate with us via WhatsApp, email, or other channels
– Respond to surveys or feedback forms
– Access our recorded classes, live sessions, or download course material

Personal data we may collect includes:
– Name, email address, mobile number, address
– Professional background, designation, years of experience
– Payment information (only for processing your enrollment securely)
– Technical data such as IP address, browser type, device details
– Any other information voluntarily submitted by you
We may also collect behavioral data to improve our services and user experience.

2. Use of Information  your data is used to:
– Deliver and improve our coaching and training services
– Share class schedules, updates, or course materials
– Process your payments securely
– Offer personalized support
– Send marketing and promotional communications (you may opt-out anytime)
– Comply with legal and regulatory requirements
– Analyze Platform usage for performance and enhancement
We do not sell or rent your personal data.

3. Sharing of Information we may share your information with:
– Our trusted trainers or operational staff, strictly on a need-to-know basis
– Payment gateway providers for processing transactions
– Technology service providers for hosting, email delivery, or analytics
– Legal or regulatory authorities when required
We do not share your information with unrelated third parties for marketing.

4. Data Security
We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, misuse, or loss. While we strive to protect your data, no system is 100% secure. You are responsible for keeping your login credentials confidential.

5. Data Retention & Deletion
We retain your personal data only as long as necessary to:
– Provide you services
– Resolve disputes
– Meet legal obligations
You may request deletion of your account and associated data anytime by emailing us at [info@hellosm.in]. In certain cases (e.g., pending payments or disputes), we may delay deletion until the matter is resolved.

6. Your rights you may:
– Access or update your personal data via your account
– Withdraw consent by writing to us
– Request deletion of your personal data (subject to conditions)
– Opt-out of marketing communications at any time For any privacy concerns, please contact our Grievance Officer at:
Name: Rizwan Ahmad
Email: info@hellosm.in
Phone: +91-7017471560

7. Children’s Privacy
Our services are intended for adults and working professionals. We do not knowingly collect data from individuals under the age of 18.

8. Changes to this Policy
We may update this Privacy Policy from time to time. Any material changes will be notified via email or a prominent message on the Platform. Continued use of the Platform after changes means you accept the updated terms.

Disclaimer
The training services provided by HelloSM are for educational and skill-development purposes only. While we aim to deliver practical and industry-relevant knowledge, we do not guarantee specific job placements or outcomes. Testimonials and success stories reflect individual experiences and are not a guarantee of similar results. You are advised to use your discretion before acting on any information provided through our services.